# Access Your Health Records When You Switch Insurance

Before switching insurance, check whether your old plan lets former members connect and ask how to obtain copies of your records. You can try connecting supported old and new plans through Flexpa, but access after coverage ends depends on the plan. Connecting before you leave is not a guarantee of continued access.

How it works: Check old plan -> Connect -> Review -> Ask about copies. Health-plan connections use the plan's account and authorization process. Former-member access must be checked for the specific plan.

## How to do it

### Steps

1. Before your old coverage ends, confirm your online account works and ask the plan about access after you leave.
2. Search Flexpa's directory for your old and new plans and check the supported plan types.
3. Connect supported plans, review the records returned, and ask the old plan how to obtain copies you need.

## Good to know

Do not assume a requirement to provide a Patient Access API means every former member can connect indefinitely. Check your specific plan's policy and connection requirements.

## Questions

**Can I connect my old health plan after I switch insurance?** Former-member access through Flexpa depends on the specific health plan and connection. Check the plan's requirements rather than assuming a previous membership guarantees access.

**Should I connect before my coverage ends?** Check access to your old plan before coverage ends and ask the plan how to obtain your records. A Flexpa connection made while you are enrolled does not guarantee ongoing access after you leave.

**Will connecting my new plan automatically bring in my old claims?** Do not assume that a new plan's Flexpa connection includes your old plan's claims. Review the records returned and connect the old plan separately if it supports your access.

**Is it free?** Flexpa is free for patients.

## More

- [Use your claims history with AI](https://www.flexpa.com/health-insurance-claims-with-ai)
- [Compare plans using your claims](https://www.flexpa.com/compare-health-plans-with-your-claims)
- [What is patient access? (docs)](https://www.flexpa.com/docs/consent/patient-access)
- [Search supported plans](https://www.flexpa.com/docs/network/directory)
- [Patient connection steps](https://www.flexpa.com/docs/guides/patient/steps-to-connect)
- [Plan types explained](https://www.flexpa.com/docs/guides/patient/plan-definitions)

Last updated 2026-11-11.