# Why You Verify Your Identity to Get Health Records (IAL2)

Flexpa verifies your identity before searching participating national exchange facilities so the search uses confirmed details about you. Its identity verification flow meets Identity Assurance Level 2 (IAL2). In this flow, you photograph a government-issued photo ID and take a selfie with CLEAR, ID.me, or Persona.

How it works: Photo ID and selfie -> Identity verification -> Record search. Flexpa documents IAL2 identity verification before its national exchange search.

## Choose a verification provider

Flexpa supports CLEAR, ID.me, and Persona for this identity verification flow. Follow the instructions shown by the provider you choose.

## What you need

- A government-issued photo ID; a Social Security Number alone is not enough.
- A device with a camera.
- An email address and phone number.

## Questions

**What is IAL2?** IAL2 means Identity Assurance Level 2. Flexpa documents an IAL2 identity verification flow using a government-issued photo ID and a selfie through CLEAR, ID.me, or Persona.

**Why does Flexpa need my ID?** Flexpa uses identity verification to match your confirmed identity to records held by participating facilities before requesting access.

**What if verification fails?** If identity verification in Flexpa fails, try another device, improve the lighting for the ID and selfie, or use another offered verification provider. For help, email patient-support@flexpa.com.

## More

- [Steps to connect (docs)](https://www.flexpa.com/docs/guides/patient/steps-to-connect)
- [Find forgotten medical records](https://www.flexpa.com/find-forgotten-medical-records)

Last updated 2026-11-11.