Steps to connect with Flexpa
Flexpa is a product that allows patients to link their health plan information to any application of their choice.
This guide walks you through the process of connecting a current or past health plan with Flexpa.
#Video walkthrough
Want to see the connection process in action? This video provides a visual overview of how to connect your health plan with Flexpa.
#🔔 Requirements before connecting
#Know your health plan's name
Please make sure you know your health plan's name. Your health plan, also known as your health insurance, is different from your health provider. Confusing, we agree, so we're here to help you through it. The easiest way to know who your health plan is, is to check the name on your health insurance card.
#Have an online account
Connecting your data requires an existing online account with your health plan. This online account is where you go to check your deductible, view claims, or find doctors, amongst other things.
If you don't have an online account already, please proceed to your health plan's website to create one before
continuing.
#Steps to connect
#1. Search and select your health plan
Flexpa opens with a few popular health plans displayed along with the option to search for over 200 other health plans that are supported.
You may use the language toggle in the bottom right corner to switch between English, Spanish, and Korean.
Type in the search box for your health plan name as it appears on your insurance card.
The list is sorted by closest match at the top.
If you don't see your plan, please scroll to the bottom of the list and request it so we can prioritize support for your plan.
#2. Provide consent
After selecting your health plan, you'll see a consent screen that explains how the application uses Flexpa to connect to your health plan. This screen includes Flexpa's commitments around data privacy: Flexpa will never sell your personal information, you can revoke access at any time, and Flexpa has attested to the CARIN Code of Conduct. You must check the box agreeing to the Terms of Service and Privacy Policy, then click "Continue" to proceed.
You can read more about our privacy policy, security, and terms of service at the links provided.
#3. Authorize with your health plan
After clicking "Continue" from the consent screen, a new browser tab will open and redirect you to your health plan's login page. Enter your member portal username and password to sign in. The screenshots below show examples from Humana's login and authorization pages — the exact appearance will vary by health plan.
If you don't have an online account already, look for a "Sign Up," "Register," or "Create Account" option on the login page. Some health plans require a separate registration for data sharing that is different from your normal member portal — see the payer walkthroughs below or the Troubleshooting tips page for plan-specific guidance.
After logging in, your health plan will ask you to authorize the sharing of your information with Flexpa. Review the permissions listed and click "Allow" or "Authorize" to proceed.
Need help during this step? While you're completing the health plan login in the new tab, the original Flexpa tab displays a "Need help?" chat assistant. The assistant already knows which health plan you're connecting to and can help troubleshoot login and authentication issues in real time. You can type a short description of your problem — like "I'm seeing an error" or "I am not eligible" — and the assistant will ask follow-up questions to diagnose the issue and offer plan-specific guidance.
For example, if you just created a new account and are getting an eligibility error, the assistant might identify that your account needs 24–48 hours to activate before it can be used with Flexpa.
If the chat assistant can't resolve your issue, you can still report the problem to our support team at patient-support@flexpa.com. You can also find more detailed guidance on the Troubleshooting tips page.
#4. Redirect back to application
Once you've successfully logged in and authorized Flexpa, you will be automatically redirected back to Flexpa. A "Health plan connected" confirmation screen will appear with a green checkmark. If you're not automatically redirected to the application, click the "Continue" button to return.
#5. You're all set!
That's it! Your health plan data is now connected and the application can begin retrieving your information.
We're always looking to improve our guide, so if you have a minute, please send us feedback on whether this guide was helpful to you!
#Issues connecting?
If you followed the above steps but received an error, please check out our Troubleshooting tips page for fastest resolution, or email patient-support@flexpa.com.
#Revoking access
You may revoke access to an application connected through Flexpa any time using Flexpa Connections . Simply connect the health plan you want to revoke access to, and after a successful connection you'll have the ability to revoke access to specific applications that have connected to that health plan.
#Payer log in and registration walkthroughs
See below for log in and/or registration walkthroughs for the most popular health plans. Let us know if you don't see your health plan and we can add it!
#Aetna
First, search and select "Aetna". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Aetna's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Aetna portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Aetna online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Select "Medicare & select Commercial Members" or "Others" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#AmeriHealth Caritas Family of Companies
All AmeriHealth Caritas Family of Companies plans (state based) follow similar log in flows, so let's take AmeriHealth Caritas Florida as an example below.
First, search and select for your "AmeriHealth Caritas Family of Companies" plan. In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to AmeriHealth Caritas Family of Companies' login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the AmeriHealth Caritas Florida portal. For reference, this is how similar all portals look so be sure you have selected the correct one.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the AmeriHealth Caritas Family of Companies online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register Now" from one of the log in screens pictured above and enter your info to register. Alternatively, open the dropdown below to navigate to the specific registration form for your plan:
AmeriHealth Caritas Family of Companies Registration Links
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Blue Cross Blue Shield of Michigan
First, search and select "Blue Cross Blue Shield of Michigan". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Blue Cross Blue Shield of Michigan's login page. On desktop and mobile, a new tab will open in your browser.
Input your username in the Blue Cross Blue Shield of Michigan portal, shown below. You might receive an email to confirm your account.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Forgot your username?
Follow the steps below to find or reset your username.
Note: You must have a health plan with this insurer to perform this action.
Click on "Forgot your username?" from the log in screen. Enter the required information to confirm your identity and you will see your username in the next window.
With your new username, go back to Flexpa and use it to log in to your health plan.
#CareSource
Search for "CareSource" in the health plan search, select it, and provide your consent on the next screen. You'll then be redirected to CareSource's login page in a new browser tab. CareSource uses an Okta-based authentication system with a distinctive purple-themed login page.
Enter your CareSource username and password on the login page. If you have trouble signing in, click "Need help signing in?" for password recovery options.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
CareSource may require an additional consent step within their own app or member portal before you can authorize third-party access. If your connection fails after logging in successfully, check the CareSource troubleshooting section for more details.
#Not registered?
CareSource uses Okta for account management. You'll need your member ID from your health insurance card to register.
- Click "Sign Up" at the bottom of the CareSource login screen, or go directly to caresource-member.okta.com/signin/register
- Fill in the registration form with your email, password, first name, and last name
- Click "Register" and check your email for a verification link
- After verifying your email, wait at least 24 hours before attempting to connect through Flexpa
Once you've registered and waited 24 hours, go back to your app and use those new credentials to log in to your health plan.
#Centene Corporation
Many health plans owned by the Centene Corporation might appear similar at first so do not be alarmed! Click on the dropdown below to see all plans which will follow the same Centene flow.
Centene-owned health plans
- Absolute Total Care
- Ambetter
- Arizona Complete Health
- Arkansas Total Care
- Ascension Complete
- Buckeye Health Plan
- Buckeye Health Plan – MyCare Ohio
- California Health Plan Imperial Valley
- California Health & Wellness
- Care1st Health Plan Arizona
- Carolina Complete Health
- Centene
- Childrens Medical Services Health Plan
- Coordinated Care of Washington Inc
- Delaware First Health
- Fidelis Care
- Health Net Cal MediConnect Plan
- Health Net Community Solutions (Medi-Cal)
- HealthNet EGWP
- Home State Health Plan
- Iowa Total Care
- Louisiana Healthcare Connections
- Magnolia Health
- Managed Health Services (MHS)
- Meridian
- MeridianComplete (Medicare-Medicaid Plan)
- Meridian Health Plan of Michigan
- Meridian (Medicare-Medicaid Plan)
- MHS Health Wisconsin
- Nebraska Total Care
- New Hampshire Healthy Families
- Oklahoma Complete Health
- PA Health & Wellness
- Peach State Health Plan
- SilverSummit Healthplan
- Sunflower Health Plan
- Sunshine Health
- Superior HealthPlan
- Trillium Community Health Plan
- WellCare Health Plans
- Western Sky Community Care
- YouthCare HealthChoice Illinois
First, search and select "Centene" (or any other Centene-owned plan). In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Centene's login page. On desktop and mobile, a new tab will open in your browser.
Input your email in the Centene Corporation portal, shown below. You will then be asked to input your password or to create a new one.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Centene online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Create New Account" from the log in screen and enter your email to register.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Centers for Medicare & Medicaid Services (CMS)
First, search and select "Medicare" or "Centers for Medicare & Medicaid Services". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to CMS' login page. On desktop and mobile, a new tab will open in your browser.
Medicare.gov now supports four different ways to log in. You'll see the following screen with all four options:
- ID.me — Used by federal services like IRS.gov and Social Security. If you already have an ID.me account, you can use it here.
- CLEAR — Log in using your mobile phone number and a selfie for biometric verification.
- Login.gov — Used by the VA, Social Security, and Global Entry. Use your existing Login.gov credentials or create a new account.
- Medicare.gov — Log in directly with your existing Medicare.gov username and password, or create a new account.
Choose whichever method you already have an account with. For more details on each option, visit the Medicare login help page.
After logging in with any of the four methods, you will be asked to authorize the sharing of information with Flexpa. Review the details and click "Connect" to authorize.
Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the CMS online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Create Account" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Elevance Health (Anthem)
First, search and select "Elevance Health" or "Anthem". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Elevance Health's login page. On desktop and mobile, a new tab will open in your browser.
Select your plan type and input your username and password in the Elevance Health portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Elevance online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register Now" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Florida Blue
First, search and select "Florida Blue". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Florida Blue's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Florida Blue portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Florida Blue online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register Now" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Healthfirst
Search for "Healthfirst" in the health plan search, select it, and provide your consent on the next screen. You'll then be redirected to Healthfirst's login page in a new browser tab.
Enter your username and password in the Healthfirst portal. Healthfirst uses 2-factor authentication, so after entering your credentials you'll receive a verification code via email or text that you'll need to enter to proceed. If you're having trouble with verification codes, see the Healthfirst troubleshooting section for help.
After logging in and completing 2FA, authorize the sharing of information with Flexpa. You will then be automatically redirected back to Flexpa and/or the application you're connecting to.
#Horizon Blue Cross Blue Shield of New Jersey
First, search and select "Horizon Blue Cross Blue Shield of New Jersey". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Horizon Blue Cross Blue Shield of New Jersey's login page. On desktop and mobile, a new tab will open in your browser.
Select which plan type you have, either HMO D-SNP, MA, or Medicaid. Input your username and password in the appropriate Horizon Blue Cross Blue Shield of New Jersey portal, shown below:
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Horizon Blue Cross Blue Shield of New Jersey online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Register" on your respective plan's login screen and enter your info to register. The following images show the HMO D-SNP, MA, and Medicaid registration flows, respectively.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Humana
First, search and select "Humana". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Humana's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Humana portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the Humana online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Click on "Activate Online Account" from the log in screen and enter your info to register. Alternatively, click here to navigate to the registration form.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.
#Inland Empire Health Plan
Search for "Inland Empire Health Plan" in the health plan search, select it, and provide your consent on the next screen. You'll then be redirected to IEHP's login page in a new browser tab. IEHP uses SmileCDR as their identity verification partner, so the login page may look different from IEHP's normal member portal.
Enter your username and password. If this is your first time connecting, you may need to create a new account on this portal — your regular IEHP member portal credentials may not work here.
After logging in, authorize the sharing of information with Flexpa. You will then be automatically redirected back to Flexpa and/or the application you're connecting to.
#Kaiser Foundation Health Plan
First, search and select "Kaiser Foundation Health Plan". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Kaiser's login page. On desktop and mobile, a new tab will open in your browser.
Input your user ID and password in the Kaiser Foundation Health Plan portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Forgot your username or password?
Follow the steps below to find or reset your username or password.
Note: You must have a health plan with this insurer to perform this action.
Click on "Forgot User ID?" and/or "Forgot Password?" from the log in screen. You will get redirected to enter your info, or user ID to reset your password.
Once you've updated your username and/or password, go back to Flexpa and use those new credentials to log in to your health plan.
#Molina Healthcare
First, search and select "Molina Healthcare". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to Molina Healthcare's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the Molina Healthcare portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#UnitedHealthcare
First, search and select "UnitedHealthcare". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to UnitedHealthcare's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the UnitedHealthcare portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Forgot your username or password?
Follow the steps below to find or reset your username or password.
Note: You must have a health plan with this insurer to perform this action.
Click on "Forgot Username?" and/or "Forgot Password?" from the log in screen. You will get redirected to enter your email, username, or to reset your password.
Once you've updated your username and/or password, go back to Flexpa and use those new credentials to log in to your health plan.
#UPMC
First, search and select "UPMC". In the second screen, provide your consent. After clicking continue in the next step, you will be redirected to UPMC's login page. On desktop and mobile, a new tab will open in your browser.
Input your username and password in the UPMC portal, shown below.
After logging in, you will be asked to authorize the sharing of information with Flexpa. Once you have completed the authorization flow, you will be automatically redirected back to Flexpa and/or the application you're connecting to.
#Not registered?
Follow the steps below to get registered for the UPMC online member portal.
Note: You must have a health insurance card with a member ID to be able to register for an online account.
Go to myUPMC and enter your info to register.
Once you've registered, go back to your app (or Flexpa's demo application) and use those new credentials to log in to your health plan.