Report an issue
If you're experiencing issues connecting your health records through Flexpa, we're here to help. This includes:
- Health insurance plan connections - Issues logging into your health plan portal
- Identity verification - Problems with CLEAR or ID.me verification
- Record access - Trouble accessing your health records
#Before reporting
First, please check our self-service resources:
#Report a problem
If the troubleshooting guides don't resolve your issue, fill out the form below:
#What happens next
After you email us:
- Acknowledgment - You'll receive a confirmation within 8 business hours
- Investigation - Our team will review your issue and may ask for additional details
- Resolution - We aim to resolve your issue within 2 business days
- Follow-up - We'll keep you updated throughout the process
#Support hours
Our patient support team is available:
- Monday - Friday: 9:00 AM - 8:00 PM ET
- Response time: Within 8 business hours
#Additional support
If you're working with a healthcare provider or application that uses Flexpa, they may also be able to assist you with connection issues. Contact them directly for application-specific support.