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Flexpa overview

  • Introduction
  • Patient access
  • Use cases
  • What we don't do
  • Pricing

Getting started

  • Quickstart
  • Test mode
  • Going live
  • Changelog
  • FAQ

Network

  • Payers
  • Endpoints

Tools

  • Flexpa Link
  • Flexpa API
  • Data analytics
  • Connections
  • MyFlexpa
  • Portal
  • Scan

FHIR Overview

  • Introduction
  • Reading resources
  • Searching resources
  • Code systems

Patient Guides

  • Steps to connect
  • Troubleshooting tips

About Flexpa

  • Flexpa OS
  • Brand kit
  • Join us
  • Support

Support

#General inquiries

Do you need to get in touch with us for a general or support question?

  • Email support is available at support@flexpa.com
  • Target time to acknowledgment: 8 business hours
  • Target time to resolution: 2 business days from acknowledgment
  • Available 9:00 - 20:00 EST / M-F
  • For faster resolution, include the X-Request-Id value found in the response header of your API request (if applicable)

#Test mode support

Has your team registered a test mode application?

  • We offer support for your team via a dedicated Slack channel
  • Target time to acknowledgment: 4 business hours
  • Target time to resolution: 1 business day from acknowledgment
  • Available 9:00 - 20:00 EST / M-F
  • For faster resolution, include the X-Request-Id value found in the response header of your API request (if applicable)

#Live mode support

Has your application gone live with Flexpa?

  • Target time to acknowledgment, target time to resolution, availability hours and Slack channel are the same as in Test mode.
  • Additionally, if your organization has signed a Service Level Agreement with Flexpa, your acknowledgment and resolution time windows may differ from the standard level of support.
  • For faster resolution, include the X-Request-Id value found in the response header of your API request (if applicable)
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On this page
  • General inquiries
  • Test mode support
  • Live mode support