Support
#General inquiries
Do you need to get in touch with us for a general or support question?
- Email support is available at support@flexpa.com
- Target time to acknowledgment: 8 business hours
- Target time to resolution: 2 business days from acknowledgment
- Available 9:00 - 20:00 EST / M-F
- For faster resolution, include the
X-Request-Id value found in the response header of your API request (if applicable)
#Test mode support
Has your team registered a test mode application?
- We offer support for your team via a dedicated Slack channel
- Target time to acknowledgment: 4 business hours
- Target time to resolution: 1 business day from acknowledgment
- Available 9:00 - 20:00 EST / M-F
- For faster resolution, include the
X-Request-Id value found in the response header of your API request (if applicable)
#Live mode support
Has your application gone live with Flexpa?
- Target time to acknowledgment, target time to resolution, availability hours and Slack channel are the same as in Test mode.
- Additionally, if your organization has signed a Service Level Agreement with Flexpa, your acknowledgment and resolution time windows may differ from the standard level of support.
- For faster resolution, include the
X-Request-Id value found in the response header of your API request (if applicable)