For patients
Switching plans? Check access to your history.
Before switching insurance, check whether your old plan lets former members connect and ask how to obtain copies of your records. You can try connecting supported old and new plans through Flexpa, but access after coverage ends depends on the plan. Connecting before you leave is not a guarantee of continued access.
Updated 2026-11-11
How it works
- Check old planformer-member access
- Connectauthorize supported plans
- Reviewavailable claims history
- Ask about copiescontact the old plan
How to do it
Steps
- 1Before your old coverage ends, confirm your online account works and ask the plan about access after you leave.
- 2Search Flexpa's directory for your old and new plans and check the supported plan types.
- 3Connect supported plans, review the records returned, and ask the old plan how to obtain copies you need.
Good to know
Do not assume a requirement to provide a Patient Access API means every former member can connect indefinitely. Check your specific plan's policy and connection requirements.
Questions
Can I connect my old health plan after I switch insurance?
Former-member access through Flexpa depends on the specific health plan and connection. Check the plan's requirements rather than assuming a previous membership guarantees access.
Should I connect before my coverage ends?
Check access to your old plan before coverage ends and ask the plan how to obtain your records. A Flexpa connection made while you are enrolled does not guarantee ongoing access after you leave.
Will connecting my new plan automatically bring in my old claims?
Do not assume that a new plan's Flexpa connection includes your old plan's claims. Review the records returned and connect the old plan separately if it supports your access.
Is it free?
Flexpa is free for patients.
More
Take your history with you. Get the Flexpa app.
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