Explainers
Why we check it's really you, and how.
Flexpa verifies your identity before searching participating national exchange facilities so the search uses confirmed details about you. Its identity verification flow meets Identity Assurance Level 2 (IAL2). In this flow, you photograph a government-issued photo ID and take a selfie with CLEAR, ID.me, or Persona.
Updated 2026-11-11
How it works
- Photo ID and selfie
- Identity verification
- Record search
Choose a verification provider
Flexpa supports CLEAR, ID.me, and Persona for this identity verification flow. Follow the instructions shown by the provider you choose.
What you need
- A government-issued photo ID; a Social Security Number alone is not enough.
- A device with a camera.
- An email address and phone number.
Questions
What is IAL2?
IAL2 means Identity Assurance Level 2. Flexpa documents an IAL2 identity verification flow using a government-issued photo ID and a selfie through CLEAR, ID.me, or Persona.
Why does Flexpa need my ID?
Flexpa uses identity verification to match your confirmed identity to records held by participating facilities before requesting access.
What if verification fails?
If identity verification in Flexpa fails, try another device, improve the lighting for the ID and selfie, or use another offered verification provider. For help, email patient-support@flexpa.com.